Mobile / Slots
98jili publishes these legal terms so you understand exactly what governs your account, your transactions through bKash, Rocket or Upay, and your access to our platform. Access to this site and its services depends on your local law and the eligible region you are in.
Our legal terms set out the conditions under which you may use this platform, create an account, and conduct transactions. Because laws governing online gaming differ across jurisdictions, your ability to access 98jili and use any of its services — including depositing through bKash, Rocket or Upay — depends entirely on whether such activity is permitted under the laws that apply to you in your location. We do not make representations about lawfulness in any specific jurisdiction; that determination rests with you. By creating an account or using this site, you confirm that you have checked your local legal position and that you are accessing the platform from an eligible region. These terms cover how we handle your account data, how disputes are managed, what conduct is permitted on the platform, and what happens if a term is breached. We update these terms when our operational policies change; we encourage you to review this page periodically. The most current version of these terms is always the version published here. If any part of these terms conflicts with an earlier version you may have read, the current published version applies. Your continued use of the platform after a change is posted constitutes your acknowledgement of the updated terms.
This policy applies to your registered account, your use of the 98jili platform and every interaction tied to that account. Understanding what is and is not covered helps you know where to direct questions and how to read any communication from us.
Your login credentials, account settings and session behaviour on the 98jili platform are fully within the scope of this policy. Any access dispute or account suspension query should reference these terms first before contacting support.
Deposits and withdrawals processed through bKash, Rocket or Upay are covered under these terms as they relate to your account wallet. The payment rails themselves are operated by those providers under their own separate terms, which we do not control.
Game content supplied by studios in our lobby — including titles from PlayStar, Habanero and Pragmatic Play — is delivered under licence arrangements that are separate from your account terms. We are responsible for the platform layer, not the underlying game software.
Any external site, payment processor or identity service linked from this platform operates under its own terms. We are not responsible for third-party service outages, policy changes or errors, and this policy does not extend to those services.
This policy is not just a statement of our obligations — it also defines concrete actions you can take regarding your own account and data. You have the right to review the personal information held against your account, and you can request a correction if any detail is inaccurate. If you believe a transaction record shown in your account history does not match what occurred, you can raise that as a formal query through our published support route. We do not remove accurate transaction records, but we will investigate and annotate any disputed entry where evidence supports it. You may also request a summary of the account activity we hold on you, which we will provide in a format accessible via the account section. If you wish to close your account, the process is initiated through your account settings page; your wallet balance must be withdrawn before closure is completed. Anything that cannot be resolved through self-service is handled by our support team using the contact paths shown on this page.
Open your account history section to see all transaction records, session logs and wallet movements. These are available to you at any time while your account is active and in good standing.
If your registered name, mobile number or linked wallet identifier is wrong, go to account settings and follow the update fields shown there. Verification may be required before a change takes effect.
If something in these terms is unclear, you can contact us through the support routes listed on this page. Reference the specific clause or section and we will respond through the same channel.
For account closure, data queries or escalated disputes that cannot be resolved in self-service, reach our support team directly. The live chat and email routes are the published paths for these requests.
If you have a question about these terms, a dispute about your account, or a request to review your data, use the contact routes below. We only commit to channels visibly published on this site; we do not operate undisclosed support paths or make promises about response timing that we cannot verify.
The live chat widget is available from any page on the site while you are logged in. Use it to raise account questions, policy clarifications or to start a dispute process. Keep your account ID ready when you connect.
For written records of a legal or account query, email is the appropriate route. Use the address published in the footer or the Contact page on this site. Include your registered mobile number and a clear description of the issue.
Many policy-related actions — updating details, reviewing history, initiating a withdrawal before account closure — are self-service steps inside your account. Check the account help section first; it covers the most common policy actions without needing to contact support.
We collect the information necessary to run your account — your registration details, session behaviour and transaction records tied to your bKash, Rocket or Upay wallet. We do not sell that information to third parties, and we do not share it beyond what is required to process your transactions or respond to a lawful request. Your account access is protected by the login credentials you set; we strongly recommend not sharing those credentials with anyone. If you believe your account has been accessed without your knowledge, contact us immediately through live chat or email so we can place a hold on the account while we investigate.
We use cookies to keep your session active across a single browser visit and to remember your lobby position. You can control cookie preferences through your browser settings. Disabling all cookies may affect login continuity on mobile and desktop.
Account records, including wallet transactions processed through bKash, Rocket or Upay, are retained for the period required by our operational policy. After account closure, certain records may be retained to satisfy audit or dispute requirements.
Data access requests — including requests to review, correct or query records — go to our support team through the email route published on this site. Reference 'data request' in your message subject so it is routed correctly.
If you believe a policy term has been applied to your account incorrectly, you may request a review in writing via email. We will assess the claim against the version of the policy current at the time the event occurred and respond with our finding.
These are the questions we see most often about our policy, user rights and how these terms apply to accounts in Bangladesh. If your question is not covered here, use the support routes listed above.
Yes. Creating an account or using any part of this platform means you have read these terms and accepted them. If you do not accept them, do not create an account. We recommend reviewing the current terms before you register, as they govern everything from account access to wallet transactions.
Access and eligibility depend on the laws that apply in your region. We do not make legal determinations on your behalf. You are responsible for checking whether using this platform is permitted under your local law before registering or transacting.
Log in and open your account section to review registered details and transaction history. For a broader data summary, send a request by email to the address in our site footer. Reference 'data access request' clearly so the right team handles it without delay.
Your linked wallet identifiers are retained for the period our policy requires, which may extend past account closure to cover audit or dispute needs. We do not share that information with third parties. After the retention period, the data is deleted in line with our internal schedule.
Yes. Open your transaction history, identify the entry in question, and contact support via live chat or email with your account ID and the transaction reference. We will investigate and provide a written response. We do not delete accurate records but will annotate verified discrepancies.
We update these terms when our operational policy changes. The current version is always published on this page; the date at the top of the policy shows the last revision. We do not send individual notifications for every update, so checking this page periodically is your responsibility.